Role Description

The Administration Officer will provide a high standard of information, referral and assessment to clients and organisations contacting QAI.  The Administration Officer is responsible for undertaking a wide range of client and administrative support duties, in line with the changing strategic and operational requirements of the organisation to deliver quality services to our community.

The positions are 3 days per week on an initial fixed-term contract until 30 June 2023 and will commence as soon as possible. The interview process will occur on Friday afternoon, 2 December 2022. The role falls under the Social, Community, Home Care & Disability Services Industry Award 2010 (SCHDS Award). It will be paid at Level 4, with pay point commensurate with experience.

Key Responsibilities

  • Conduct general office administration duties including answering the phone, mail, filing and organisational diary management.
  • Provide responsive services to client problems and apply specific advocacy related knowledge to accurately assess client needs to provide correct information, referral and appointment options.
  • Perform the QAI intake process of new clients or existing clients with new matters, ensuring the accurate collection of demographics and matter specific details and in accordance with organisational policies.
  • Foster relationships with external organisations to facilitate meaningful warm referrals both inward and outward.
  • Support advocates, ensuring a high standard of advocacy and legal support is provided to individuals.
  • Support volunteer placements that will fulfil front office duties.
  • Assist to develop and maintain front office resources, such as referral manuals and brochures, contact lists and other intake resources required for triaging calls.
  • Assist the Senior Administration office to maintain all office supplies, including stationery and tearoom supplies.
  • Provide support to organise and facilitate meetings, events, workshops and conferences, including management committee meetings through the organisation of venues, catering, registrations, invitations and other supports.
  • Undertake accurate meeting minutes, including the timely finalisation, approval and distribution to the necessary stakeholders.

Selection Criteria


  • Strong commitment to human rights, social justice and diversity.
  • Excellent communication skills, and ability to support vulnerable people with clear information.
  • Well-developed organisational and time management skills, including the ability to plan, implement and evaluate areas of work.
  • Proficiency in the use of Microsoft environments, including Sharepoint, Teams and Outlook.
  • Criminal history screening clearance.


  • Lived experience of disability.
  • Call centre or equivalent experience.
  • Previous experience at a Community Legal Centre and/or with the Community Legal Assistance Services System (CLASS), would be advantageous.

About us

Queensland Advocacy for Inclusion (QAI) is an independent advocacy organisation whose purpose is to advocate for the protection and advancement of the needs, rights and lives of people with disability in Queensland. We do this by engaging in systemic advocacy through campaigns and submissions directed at attitudinal, law and policy change, and by supporting the development of a range of advocacy initiatives throughout our state. We also provide advocacy to individuals with disability through our four advocacy practices: Human Rights Advocacy Practice, Mental Health Advocacy Practice, NDIS Appeals and Disability Advocacy Practice. We are a registered charity and community legal service that works to uphold the principles of fundamental human rights, social justice and inclusion in community life.

Why work for QAI

We are an equal opportunity employer with a strong commitment to diversity and inclusion within our workplace and were the first organisation to opt-in to being bound by the Human Rights Act 2019 (Qld). We encourage First Nations people and people with disability to apply as the position would benefit from a person with lived experiences.  Applicants are encouraged to request reasonable adjustments if required to assist the application and recruitment process.  We pride ourselves on fostering a friendly and supportive workplace culture as we take the well-being of our staff seriously. Our well-being program includes staff activities such as walks by the river, yoga or potluck lunches, creating opportunities to connect with each other and take a break from our screens. 

We also offer salary sacrificing options, a flexible work environment, professional supervision, paid parental leave and portable long service leave, which is now standard across the sector.

A position description is linked below. QAI is willing to customise the role to facilitate candidates with disability. 

Position description – Word

Position description – PDF

To apply

Please submit your resume and a cover letter addressing the Essential Selection Criteria to Please address any questions to Megan, Chief Operating Officer on 07 3844 4200 or email using the subject line: Administration Officer enquiry.

Applications for this position close 9am Monday, 28 November 2022.

Interviews will be scheduled for Friday afternoon, 2 December 2022.