About us

Our policies

Policies

Guiding Principles

Our Guiding Principles that underpin all the work we do.

QAI Guiding Principles – Word (363 KB)

Charter of Commitment

Our committment to all children, young people and adults we help.

Charter of Commitment – accessible pdf (43 KB)

Reconciliation Action Plan

Our current Reconciliation Action Plan (RAP) for 2022 to 2026, featuring the artwork by Uncle Paul Calcott which we commissioned in 2021.

RAP booklet – pdf (7 MB)

RAP booklet – Word (13 MB)

Safety and Wellbeing policy

Our Children, Young People and People with Disability Safety & Wellbeing policy.

Safety and Wellbeing policy – Word (385 KB)

Easy Read Safety and Wellbeing Policy – Accessible PDF (2 MB)

 

Privacy policy

 

Queensland Advocacy for Inclusion (QAI) is committed to protecting the personal information you share with us and handling it in a safe, respectful and confidential way. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth). We also recognise that privacy is an important human right.

We collect, use, disclose and hold personal information to carry out our functions and activities. This includes providing individual legal and advocacy services, the operation of the Pathways disability referral service and systemic advocacy.

Our Privacy Policy explains how we handle personal information and how to contact us if you have any queries or complaints about personal information that we hold about you.

You can read our full Privacy Policy linked below.

Privacy Policy – Word (369 KB).

Complaints

If you would like more information about the way we manage personal information, would like to request access to or correction of personal information that we hold about you, or wish to make a complaint, please contact us at:

Email: qai@qai.org.au
Fax: 07 3844 4220
Post: Queensland Advocacy for Inclusion, PO Box 3384, South Brisbane Qld 4101

We will inquire into your complaint and respond within a reasonable period of time (usually 30 days, otherwise in accordance with our complaints policy).

If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au, calling 1300 363 992 or emailing enquiries@oaic.gov.au.

Changes to our privacy policy

From time to time it may be necessary for us to review and revise our Privacy Policy.

Our Privacy Policy was last updated on 16 December 2025 and will be reviewed every three years or earlier if legislation, organisational changes or incident outcomes require amendment.

Complaints policy

Make a complaint directly to QAI

You can make a complaint about any of our services or staff using the online complaint form linked below.

Alternatively, you can direct any questions, concerns or complaints to:

Phone: 07 3844 4200
Email: qai@qai.org.au
Fax: 07 3844 4220
Post: Queensland Advocacy for Inclusion, PO Box 3384, South Brisbane Qld 4101

We will respond within a reasonable period of time to acknowledge your complaint and advise the next steps which will be taken.

You can read our full feedback and complaints policy linked below.

Feedback and complaints policy – Word (689 KB)

Online complaints form

Complaints Resolution and Referral Service (CRRS)

You may also make an external complaint to the Complaints Resolution and Referral Service on 1800 880 052 or use their online complaints form.

The CRRS is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST), excluding Australian national public holidays.

Office of the Information Commissioner

If you want to make an external complaint regarding the privacy of your information and QAI’s privacy policy, you can contact the Office of the Australian Information Commissioner:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: 02 9284 9666
Post: PO Box 5218, Sydney NSW 2001

 

Anti-racism commitment

 

Queensland Advocacy for Inclusion (QAI) is committed to being an actively anti-racist organisation and to fighting racism in the world around us.

We recognise that First Nations peoples continue to experience the ongoing impacts of colonisation, dispossession, exclusion and systemic racism. We also recognise that First Nations people with disability often experience multiple and intersecting forms of discrimination, creating additional barriers to justice, education, health care, housing, employment and community participation.

Our commitment to anti-racism is grounded in our belief that all people have the right to dignity, self-determination, belonging and inclusion. We acknowledge the strength, knowledge and leadership of First Nations communities and the unique experiences, perspectives and contributions of First Nations people with disability.

QAI recognises the shared history of institutionalisation, segregation and the denial of human rights experienced by both First Nations peoples and people with disability. While these experiences occurred in different ways and for different reasons, they were driven by many of the same systems of control, exclusion and paternalism. Understanding this common history strengthens our commitment to work in solidarity with First Nations communities to challenge discrimination, uphold self-determination and create lasting change.

Our commitment to anti-racism means concrete actions for our staff, members, volunteers and clients.

We will:

  • Foster a culturally safe, respectful and inclusive workplace where First Nations staff, members and volunteers feel valued, heard and supported to belong.
  • Recruit, support, retain and develop First Nations staff, students, volunteers, members and emerging leaders, with particular attention to First Nations people with disability.
  • Embed cultural safety, anti-racism, disability rights, self-determination and cultural learning into our induction, professional development, policies and everyday practice.
  • Promote positive race relations and ensure people can safely raise concerns about racism, discrimination or cultural exclusion.
  • Ensure our services, communications, events and meetings are culturally safe, accessible and respectful of First Nations protocols and perspectives.
  • Build genuine, respectful and ongoing relationships with First Nations people, communities, community-controlled organisations and sector partners.
  • Strengthen referral pathways and partnerships so First Nations people with disability can access the supports and advocacy they need.

We are also committed to ensuring that First Nations people with disability help shape QAI’s advocacy, policy positions, submissions, public messaging and organisational priorities when issues affect them. We will listen to, elevate and act on the voices of people with lived experience and be accountable for how their perspectives influence our work.

Beyond our organisation, QAI is committed to using its voice to challenge systemic racism and discrimination. Through strategic advocacy, systemic advocacy and law reform, we will work to change the laws, policies and practices that perpetuate barriers to inclusion. We will advocate for systems that uphold the human rights, dignity and self-determination of First Nations people with disability, and disabled people of all races and ethnicities.

We recognise that anti-racism requires more than good intentions. It requires action, accountability and continuous learning. We will monitor our progress, reflect on what we can do better, and remain accountable to the communities we serve.

Anti-racism is fundamental to QAI’s commitment to human rights, inclusion and justice. We stand alongside First Nations people with disability in pursuing a future free from racism, exclusion and institutionalisation, and where people from all backgrounds have the opportunity to exercise human rights and self-determination.

Reporting abuse and neglect

National Disability Abuse and Neglect Hotline

To report abuse and neglect of people with disability, you can contact the National Disability Abuse and Neglect Hotline on 1800 880 052 or send an email to hotline@workfocus.com.

The Hotline is not a crisis service. In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.

Office of the Public Guardian

You can also report abuse of someone with impaired decision making capacity to the Office of the Public Guardian (OPG).

To report abuse contact the OPG on 1300 653 187 or submit an online form

Anyone can report abuse to the OPG, including family, friends, support workers, neighbours and institutions such as banks, health and aged care workers.

If you think an adult is at immediate risk of harm, call 000.