About us
Our policies
Policies
Guiding Principles
Charter of Commitment
Our committment to all children, young people and adults we help.
Reconciliation Action Plan
Our current Reconciliation Action Plan (RAP) for 2022 to 2026, featuring the artwork by Uncle Paul Calcott which we commissioned in 2021.
Safety and Wellbeing policy
Our Children, Young People and People with Disability Safety & Wellbeing policy.
Safety and Wellbeing policy – Word (385 KB)
Easy Read Safety and Wellbeing Policy – Accessible PDF (2 MB)
Privacy policy
Queensland Advocacy for Inclusion (QAI) is committed to protecting the personal information you share with us and handling it in a safe, respectful and confidential way. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth). We also recognise that privacy is an important human right.
We collect, use, disclose and hold personal information to carry out our functions and activities. This includes providing individual legal and advocacy services, the operation of the Pathways disability referral service and systemic advocacy.
Our Privacy Policy explains how we handle personal information and how to contact us if you have any queries or complaints about personal information that we hold about you.
You can read our full Privacy Policy linked below.
Privacy Policy – Word (369 KB).
Complaints
If you would like more information about the way we manage personal information, would like to request access to or correction of personal information that we hold about you, or wish to make a complaint, please contact us at:
Email: qai@qai.org.au
Fax: 07 3844 4220
Post: Queensland Advocacy for Inclusion, PO Box 3384, South Brisbane Qld 4101
We will inquire into your complaint and respond within a reasonable period of time (usually 30 days, otherwise in accordance with our complaints policy).
If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au, calling 1300 363 992 or emailing enquiries@oaic.gov.au.
Changes to our privacy policy
From time to time it may be necessary for us to review and revise our Privacy Policy.
Our Privacy Policy was last updated on 16 December 2025 and will be reviewed every three years or earlier if legislation, organisational changes or incident outcomes require amendment.
Complaints policy
Make a complaint directly to QAI
You can make a complaint about any of our services or staff using the online complaint form linked below.
Alternatively, you can direct any questions, concerns or complaints to:
Phone: 07 3844 4200
Email: qai@qai.org.au
Fax: 07 3844 4220
Post: Queensland Advocacy for Inclusion, PO Box 3384, South Brisbane Qld 4101
We will respond within a reasonable period of time to acknowledge your complaint and advise the next steps which will be taken.
You can read our full feedback and complaints policy linked below.
Complaints Resolution and Referral Service (CRRS)
You may also make an external complaint to the Complaints Resolution and Referral Service on 1800 880 052 or use their online complaints form.
The CRRS is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST), excluding Australian national public holidays.
Office of the Information Commissioner
If you want to make an external complaint regarding the privacy of your information and QAI’s privacy policy, you can contact the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: 02 9284 9666
Post: PO Box 5218, Sydney NSW 2001
Reporting abuse and neglect
National Disability Abuse and Neglect Hotline
To report abuse and neglect of people with disability, you can contact the National Disability Abuse and Neglect Hotline on 1800 880 052 or send an email to hotline@workfocus.com.
The Hotline is not a crisis service. In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.
Office of the Public Guardian
You can also report abuse of someone with impaired decision making capacity to the Office of the Public Guardian (OPG).
To report abuse contact the OPG on 1300 653 187 or submit an online form.
Anyone can report abuse to the OPG, including family, friends, support workers, neighbours and institutions such as banks, health and aged care workers.
If you think an adult is at immediate risk of harm, call 000.