Complaints

Complaints & Reporting Abuse

Making a complaint

Any questions, concerns or complaints about any of our services or staff should be directed to:

Phone: 07 3844 4200
Email: qai@qai.org.au
Fax: 07 3844 4220
Post: Queensland Advocacy for Inclusion, PO Box 3384, South Brisbane Qld 4101

Individuals may also make an external complaint to the Complaints Resolution and Referral Service (CRRS) on 1800 880 052 or use their online complaints form. The CRRS is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST), excluding Australian national public holidays.

Individuals may also make an external complaint to the Office of the Australian Information Commissioner:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: 02 9284 9666
Post: PO Box 5218, Sydney NSW 2001

Reporting abuse and neglect

To report abuse and neglect of people with disability, you can contact the National Disability Abuse and Neglect Hotline on 1800 880 052 or send an email to hotline@workfocus.com.

The Hotline is not a crisis service. In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.