Complaints & reporting abuse
Complaints about QAI
Make a complaint directly to QAI
You can make a complaint about any of our services or staff using the online complaint form linked below.
Alternatively, you can direct any questions, concerns or complaints to:
We will respond within a reasonable period of time to acknowledge your complaint and advise the next steps which will be taken.
You can read our full complaints policy here (Word doc 484 KB).
Complaints Resolution and Referral Service (CRRS)
The CRRS is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST), excluding Australian national public holidays.
Office of the Information Commissioner
Reporting abuse and neglect
National Disability Abuse and Neglect Hotline
The Hotline is not a crisis service. In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.
Office of the Public Guardian
You can also report abuse of someone with impaired decision making capacity to the Office of the Public Guardian (OPG).
Anyone can report abuse to the OPG, including family, friends, support workers, neighbours and institutions such as banks, health and aged care workers.
If you think an adult is at immediate risk of harm, call 000.