QAI has multiple short term positions available until 30 June 2023. Join a dynamic team full time or part time providing advocacy for people with disability to uphold their rights and interests.

Role Description

The Information and Referral Officer and Paralegal will provide a high standard of information, referral and assessment to clients and organisations contacting QAI. Both roles are responsible for undertaking a wide range of client and administrative support duties to deliver quality services to our community.

The positions can be filled either part time or full time, commencing as soon as possible until 30th June 2023 and falls under the Social, Community, Home Care & Disability Services Industry Award 2010 (SCHDS Award). They will be paid at level 4, with pay point commensurate with experience.

Key Responsibilities

  • Accept referrals from relevant stakeholders and take bookings for client advice appointments and/or for representation matters
  • Manage QAI’s solicitors’ and advocates’ calendars, including booking client advice appointments and representation matters
  • Ensure efficient management and maintenance of the Disability Advocacy Hotline, conducting general office administration duties including answering the phone, mail, filing and diary management
  • Provide responsive service to client problems and apply specific advocacy related knowledge to accurately assess client needs to provide correct information and referral options
  • Ensure the accurate collection of demographic and matter specific details in accordance with organisational policies, for callers seeking assistance through the hotline
  • Foster relationships with external organisations to facilitate meaningful warm referrals both inward and outward
  • Support advocates, ensuring a high standard of advocacy and legal support is provided to individuals
  • Manage client files, including performing intake and taking initial client instructions, entry into the client management database, preparation of hard copy and electronic files, opening and closing file correspondence, liaising with the client post advice or representation and completing close file procedures to finalise client matters

Selection Criteria


  • Strong commitment to human rights, social justice and diversity
  • Excellent communication skills, and ability to support vulnerable people with clear information
  • Good knowledge or the ability to acquire knowledge of the welfare and/or disability sector/s with understanding of what makes people vulnerable
  • Well developed organisational and time management skills, including the ability to plan, implement and evaluate areas of work
  • Criminal history screening clearance


  • Lived experience of disability
  • Previous experience at a Community Legal Centre and/or with the Community Legal Assistance Services System (CLASS), would be advantageous
  • Call centre or equivalent experience

About QAI

Queensland Advocacy for Inclusion (QAI) is an independent advocacy organisation whose purpose is to advocate for the protection and advancement of the needs, rights and lives of people with disability in Queensland. We do this by engaging in systemic advocacy through campaigns and submissions directed at attitudinal, law and policy change, and by supporting the development of a range of advocacy initiatives throughout our state. We also provide advocacy to individuals with disability through our four advocacy practices: Human Rights Advocacy Practice, Mental Health Advocacy Practice, NDIS Appeals and Disability Advocacy Practice. We are a registered charity and community legal service that works to uphold the principles of fundamental human rights, social justice and inclusion in community life.

Why work for QAI

We are an equal opportunity employer with a strong commitment to diversity and inclusion within our workplace and were the first organisation to opt-in to being bound by the Human Rights Act 2019 (Qld). We encourage First Nations people and people with disability to apply as the position would benefit from a person with lived experiences.  Applicants are encouraged to request reasonable adjustments if required to assist the application and recruitment process.  We pride ourselves on fostering a friendly and supportive workplace culture as we take the well-being of our staff seriously. Our well-being program includes staff activities such as walks by the river, yoga or potluck lunches, creating opportunities to connect with each other and take a break from our screens.

We also offer salary sacrificing options, a flexible work environment, professional supervision, paid parental leave and portable long service leave, which is now standard across the sector.

Position descriptions are linked below. QAI is willing to customise the role to facilitate candidates with disability. 

Information and Referral Officer position description

Paralegal position description

To apply

For your application to be considered, please submit your resume and a cover letter addressing the Essential Selection Criteria to Please address any questions to Megan, Chief Operating Officer on 07 3844 4200 or email using the subject line: Information and Referral Officer/Paralegal enquiry.

Applications for this position close 9am Monday, 19 December 2022.