Don’t agree with your NDIS Internal Review decision?

What are the next steps?

1. Lodge appeal

If you would like to appeal the decision, you need to apply to the Administrative Appeals Tribunal. The application to the Tribunal must be done within 28 days of the internal review decision. 

To appeal to the Tribunal, you must complete the online application and include a copy of the internal review decision letter with your application.

The application can be found at:

Once you have lodged with the Tribunal, you should immediately receive a confirmation email (if you don’t, check your junk, check the address, ring the Tribunal).

The Tribunal’s phone number is: 1800 228 333

2. Receive details

Sometime after, and not necessarily at the same time but in this order, you should receive:

1. an email confirming your case number (always quote this number when dealing with the Tribunal)

2. a bundle of documents called ‘T-Documents’ (Tribunal documents)

3. a date for a case conference (a case conference is a meeting with you, a Tribunal registrar and the NDIA, it is usually by phone and takes about an hour)


We are finding that it can take quite a few weeks for you to receive all the above. If you haven’t heard anything from the Tribunal after 3 or 4 weeks, give them a call to find out how long it will take to get the T-Documents and a date for the first case conference. Once you have the T-Documents, call QAI to make an advice appointment.

3. Case conference

Usually just before the first case conference the NDIA will send you a Statement of Issues which sets out the NDIA position. The case conference is facilitated by a person from the Tribunal called the registrar. At the case conference there is a discussion about the issues, timetable and the evidence the NDIA is seeking. This is just the first stage and you will likely have more than one case conference.

You can find further information about our service and how we can help on our NDIS Appeals Support webpage.


You can download this information, along with a list of other organisations which provide NDIS advocacy, as a fact sheet from the links below:

Fact sheet – PDF

Fact sheet – Word